Frequently Asked Questions (FAQ) for the Atlantic Region Library
- How do I contact Susan Cornett, the Atlantic Region Librarian?
- Where is the Atlantic Region Library located?
- What are Bateman Memorial Library hours?
- How do I get there by car?
- How can I find out if Bateman Library at Langley AFB has a particular item in their collection?
- How can I renew my books?
- How do I get to the Atlantic Regional Library’s Web page?
- How do I get to the databases where I can search for journals, electronic books and other online documents?
- My password won’t work in the databases. What do I do?
- How do I find my students number?
- How do I get into a database?
- How do I know which database to use?
- What is Full Text Journal Search?
- Is Journal XYZ full text in any of the databases?
- How can I find a peer-reviewed (scholarly, research) article?
- I’ve checked all the databases for the journal I need and none has it in full text. How do I get the article I need?
- How can I find out if any other libraries have the article/book/video that I need?
- How do I cite sources/ format a research paper/prepare an annotated bibliography?
- Do you carry textbooks in the Library? If I order one from the bookstore, it’ll take too long to get here.
- What other libraries are in my area?
- One of the local academic libraries has an item that I need right away won’t check it out to me unless I have a consortium card. How do I get a consortium card?
- I found a book/journal/video at the TROY site library. How do I go about accessing it?
1. How do I contact Susan Cornett, the Atlantic Region Librarian?
757-865-7880 (voice mail)
757-865-3295 (fax)
888-241-0277 (toll free)
Email: swcornett@troy.edu. This address is checked several times each day and messages will be answered as soon as possible. It’s a good idea to include a telephone number where you can be reached, so that the librarian may call you if necessary.
2. Where is the Atlantic Region Library located?
Bateman Library
42 Ash Street
Langley AFB, VA 23665
757-764-2906/764-5875 (circulation desk)
3. What are Bateman Memorial Library hours?
Library hours (Eastern Time): Monday - Thursday 10:00 a.m. to 8:00 p.m.
Friday - Sunday noon. to 5:00 p.m. Holidays Closed
4. How do I get there by car?
Bateman Library is located at 42 Ash Avenue on Langley Air Force Base near the Commissary and BX. Come in the main gate, LaSalle St, and take an immediate left onto Elm Street, just after passing by the guard shack. Turn right on Ash Ave. After passing the Auto Hobby Shop on your left, Bateman Library is the new building on your right across from a large parking lot.
Google Map - click here
5. How can I find out if Bateman Library at Langley AFB has a particular item in their collection?
Click here for the Bateman Online Library Catalog. If you need assistance, please feel free to contact the Atlantic Region Librarian.
6. How can I renew my books?
If your books belong to Bateman Library at Langley AFB, they can probably be renewed by calling the circulation desk, 757-764-2906 or set up an online account and pin number to request renewals and other services. You must request renewals before the books are overdue.
For renewals of Interlibrary Loan (ILL) books, contact the Atlantic Region Librarian. Be advised, many libraries do not renew ILLs. This is often noted on the ILL label on the front of the book.
7. How do I get to the Atlantic Regional Library’s Web page?
To access the AR Library’s Web page, click here.
8. How do I get to the databases where I can search for journals, electronic books and other online documents?
From the Atlantic Region Library Services page, use the link Click here for Online Databases. This will take you to the Troy University Libraries Online Resources page. At this point, use the pull down A-Z or subject menus to choose the database you wish to access. Once you click on the link for the database, you’ll be given the opportunity to login with your last name, all lower case, and your 7 digit student number.
9. My password won’t work in the databases. What do I do?
First thing is to try it one more time. Sometimes it’s simply a typo. Occasionally, you won’t be able to access the library databases from a work Internet connections due to a conflict with a firewall.
Call 1-800-270-5951 or complete the Trojan Web Express Help Desk Request Form if you need further assistance.
10. How do I find my students number?
There are several ways to locate your student ID number.
1. Check any official Troy University payment receipt.
2. If you know your Troy University Email username and password, click here. (Not available for E-Army students. E-Army students use Item 3.)
3. Log into Trojan Web Express by clicking here. You will have to authenticate using your Trojan Web Express username and password to view your student ID number. Your student ID number will be located under your Preferred Name on the My Profile page in Trojan Web Express. If you do not know your Trojan Web Express password, call 1-800-270-5951; complete the Helpdesk form or send an email to itshelp@troy.edu
4. If you are a student with a Trojan Card your ID number should be on your card.
11. How do I get into a database?
From the Atlantic Region Library Services page, use the link on Click here for Online Databases. This will take you to the Troy University Libraries Online Resources page. At this point, use the pull down A-Z or subject menus to choose the database you wish to access. Once you click on the link for the database, you’ll be given the opportunity to login with your last name, all lower case, and your 7 digit student number. This allows you to search for your research topic in thousands of journals.
12. How do I know which database to use?
The database you choose will depend on what subject you are researching. Some databases are general and have broad subject coverage while others are very subject specific. The databases have been grouped into broad subject categories and listed by title within these categories. These are some general suggestions for choosing a database:
- Multidisciplinary :
- Academic Search Complete (EBSCO)
- Academic Search Premier (EBSCO)
- Academic Search Elite (EBSCO)
- All Proquest Databases
- CQ Researcher
- Credo Reference
- Expanded Academic (InfoTrac)
- General Reference Center Gold (InfoTrac)
- Infotrac OneFile (InfoTrac)
- JSTOR—Arts & Sciences Collection
- Lexis-Nexis Academic Universe
- NetLibrary
- Research Library Complete (Proquestl)
- Arts & Humanities:
- American History & Life (ABC CLIO)
- Classical Music Library
- Columbia Granger’s World of Poetry
- History Reference Center (EBSCO)
- Humanities International Complete
- Literary Reference Center (EBSCO)
- Literature Resource Center (InfoTrac)
- World History Collection (EBSCO)
- Education:
- Professional Collection (InfoTrac)
- Professional Development Collection (EBSCO)
- Proquest Psychology Journals (Proquest)
- Psychology & Behavioral Sciences Collection (EBSCO)
- ERIC (EBSCO)
- ERIC Plus Text (Proquest)
- Library, Information Science & Technology Abstracts (EBSCO)
- Health Sciences:
- Access Medicine
- Health Reference Center (InfoTrac)
- Health Source Nursing & Academic Edition (EBSCO)
- CINAHL Plus with Full Text (EBSCO)
- Nursing Journals (Proquest)
- SPORTDiscus with Full Text (EBSCO)
- Science & Math:
- Access Science
- ACS Web (American Chemical Society)
- BioOne
- Environment Complete (EBSCO)
- MathSciNet
- Public Library of Science
- Social Science:
- African American History & Culture
- Criminal Justice Periodical Index CJPI(Proquest)
- Ethnic NewsWatch Complete (Proquest)
- LegalTrac (InfoTrac)
- Proquest Psychology Journals (Proquest)
- Psychology & Behavioral Sciences Collection (EBSCO)
- SocINDEX with Full Text (EBSCO)
- Westlaw
13. What is “Full Text Journal Search”?
If you already know the citation (journal title, date, article title, pages) for an article that you need, use the Full Text Journal Search link on the left hand side of the TROY Library site to find which databases might have the full text of the article that you need. See question 14.
14. Is Journal XYZ full text in any of the databases?
To determine this, use. Serial Solutions by clicking on the link for words Full Text Journal Search on the left side of the page. Enter the name of the journal and select “Titles equals.” Click Search, and it will bring up a screen that tells you if that journal is available online in full text, and if so, in what database and for which dates.. Be sure to note if the date of the article you need is included. (Some publications hold back the online versions for 6 months to a year.) If your journal is full text in another database, you can switch to that database through the pull down database menus (not by the often false links in the Full Text Journal Search database, alas), enter the title of the journal and the title of the article, and to gain access to that article.
15. How can I find a peer-reviewed (scholarly, research) article?
Each database, on the keyword, expert, or advanced search page, has a box marked Peer Reviewed or Scholarly. Click on that, and your search will be limited to articles from peer reviewed, or scholarly, journals. Some databases also have tabs or other feature which will narrow your search results to content from scholarly or peer reviewed journals. “Peer reviewed” means that after the article was written, it was submitted for review to other scholars in that field. Their approval was necessary for the article to have been printed in that journal.
16. I’ve checked all the databases for the journal I need and none has it in full text. How do I get the article I need?
If you can’t find the full text of an article, contact the librarian at swcornett@troy.edu or, in the continental United States , 757-865-7880 or toll free 888-241-0277, and she will be glad to work with you to locate a specific journal.
17. How can I find out if any other libraries have the article/book/video that I need?
You can check at http://worldcat.org/ where you put in the title of the item that you need and, once you’ve put in your zip code, WorldCat will tell you which local library has it. For many libraries, WorldCat will link you to their online catalog so that you can determine if the item is available and other information.
Depending on when you need the item, the AR librarian can often locate it in the local area. If you don’t have time to wait, often you can arrange to visit the library and check it out yourself. Interlibrary Loans are available free of charge for needed materials, but it often takes a week or more for them to be shipped from the lending library.
C-ontact the librarian at swcornett@troy.edu or, in the continental United -States, 757-865-7880 or toll free 888-241-0277 or fax757-865-3295 with the citation for the required materials, contact information for yourself and the date that you need to have them.
18. How do I cite sources/ format a research paper/prepare an annotated bibliography?
Troy University provides help through the Writing Center http://troy.troy.edu/writingcenter/
Read the Style Manual PDF for suggestions of helpful online sources. Note that although this can assist you with APA, MLA, and Turabian styles, these guides are not meant to replace the published manuals for these citation styles. These guides are designed to help you interpret those manuals.
19. Do you carry textbooks in the Library? If I order one from the bookstore, it’ll take too long to get here.
No, the Library doesn’t carry textbooks. Although occasionally we will have older editions of textbooks that students have donated to the library collection.
20. What other libraries are in my area?
Go to the Library Guide for your area, DC or Norfolk. You’ll find listings for academic, government and public libraries in your area.
21. How do I get a consortium card of the local academic libraries has an item that I need right away won’t check it out to me unless I have a consortium card.
Many academic libraries offer circulation to the general public with proof of local address, but Troy University isn’t part of the local academic consortium, The Virginia Tidewater Consortium for Higher Education. We do offer to reimburse you for Friends of the Library memberships that are available at several local libraries. This will allow you to have special circulation privileges since the Friends support the upkeep of the library. If you decide to use this option, save your original receipt and take it to wherever you register for classes. You can be reimbursed for up to $50 per year for 1 Friend of the Library membership.
22. I found a book/journal/video at the TROY site library. How do I go about accessing it?
Contact the AR Librarian and she will either locate the same item in the local area so that you can have it sooner or will arrange to borrow the item from main site.
Atlantic Region Librarian
Susan Cornett provides reference services to all Atlantic Region Troy University students and faculty from The Bateman Memorial Library at Langley Air Force Base. She is available to answer questions concerning research strategies, database searching, locating specific materials, and interlibrary loan ( ILL).
Bateman Memorial Library
42 Ash Ave
Langley AFB, VA 23665
757-865-7880 (phone)
757-865-3295 (fax)
888-241-0277
